Office Manager

Compensation Data

Salary: $60 - $70k annually (Depending on experience, certifications and licensing)

Salary: $60 - $70k annually (Depending on experience, certifications and licensing)

Position Overview

Responsible for general office and client administrative functions by performing the following duties. The Office Manager oversees a team of Client Experience Coordinators, who are often the first point of contact for our prospects/clients and play an important role in their overall client experience. This position is responsible for general office and client administrative management functions. 

Job Duties

What You’ll Do:

• Supervises, trains and develops the CEC staff to ensure a high level of client service. Holds daily briefings and weekly huddles with team.
• Assists clients who have questions, problems or complaints, working with Sales Consultants to solve issues as needed.
• Conducts performance evaluations and completes performance scorecards for CECs; makes wage recommendations to the District Manager.
• Oversees preparation and submission payroll information and benefit changes for the district through SAP & CRM.
• Evaluation and delegation of responsibilities among staff in transition to new systems.
• Participates in department head meetings and conducts monthly coaching meetings with direct reports.
• Promotes a sense of teamwork and a high standard of professionalism.
• Participates in recruitment as needed
• Gains a thorough knowledge and understanding of computer systems, reports, programs, promotions, human resource issues, and company policies and procedures. May also periodically assist in the development of new reports and reporting procedures.
• Provides coaching, training, leadership, coordination and support in areas such as: office employee orientation, employee development, sales involvement, ergonomics - office safety 

Qualifications

Skills We’re Seeking:

• 10 years of client services experience with several of those years in a supervisory role in an office environment Strong leadership, training and coaching skills
• Ability to delegate and follow-up
• Curiosity and desire to learn new skills
• Outstanding customer service and strong written and oral communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines with attention to detail and accuracy
• Expert organizational and analytical skills with ability to juggle shifting priorities
• Preferred: Payroll processing experience 
• Preferred qualifications include prior working experience with CRM and SAP systems
• Preferred: Marketing knowledge 

Additional Information

What We Offer:* 

• Paid Time off and paid holidays 
• Opportunities for advancement 
• All job specific equipment and safety gear provided 
• 401(k) retirement savings plan with a company match 
• Employee-owned company & discounted stock purchase options 
• Group Health Plan 
• Employee referral bonus program 
• Locations throughout US in major cities and desirable areas 
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers 
• Scholarship Program for Children of Employees 
• Charitable matching gift program 

*all listed benefits available to eligible employees  

Company Overview

Invest in your future. Join one of the largest Employee Owned companies in the nation!  Davey has a unique culture that focuses on the open exchanging of ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.   

We are currently looking to add a dynamic Office Manager to our passionate team of landscape professionals. Your office is outdoors, and you get a new view every day! 

Divisional Overview