Account Coordinator | Kent, Ohio

Kent, OH, US, 44240

Additional Locations: NA

Primary Locations: OH, Kent, 1500 N. Mantua St., 44240

Requisition ID: 183642

Position Overview

Works directly with the service line and Ops RBM (Regional Business Manager) to ensure an excellent client experience related to all aspects of billing and invoicing
- Liaison between Billing, Operations, Field, and Customer
- Play a vital role in customer satisfaction

Job Duties

From client on-boarding, must become knowledgeable of contract, terms, P.O., and billing requirements; coordinate with Contracts Manager
- With Operations Management understand contract terms
- Pricing
- Equipment
- Job Codes
- Type of Service(s)
Communicate with Field Supervisors/Managers
- Understand hierarchy of field personnel assigned (GF, crews, Supervisors, Managers)
- Develop relationship/rapport
- Build trust and confidence of field operations
- Frequent touch point meetings (check in)
  - What is working well
  - Improvements needed
  - What do they need from Billing
  - What does Billing need from field

Duties Continued...

Customer Communication
- Understand customer contact hierarchy assigned (Foresters, Veg Management, Coordinators, etc.)
- Develop relationship/rapport
- Build trust and confidence of customer leadership
- Periodic touch point meetings (check in)
  - Responsible for customer requirements
  - Thorough knowledge of Billing expectations, T&M, Fixed, unit, billing due dates, submission, etc. (What triggers billing for unit, fixed priced, lump sum, etc.)
  - Attend Quarterly Business Reviews (QBRs)
    - Possible travel to customer
Ensure accurate and timely invoicing to customer
- Responsible for meeting customer scorecards requirements
AR Review – Ensure customer has necessary information to submit payment
- Review discrepancies – work with customer on any issues and revisions
- Regular follow up with customer on aged invoices

Qualifications

Excellent written and oral communication skills
Ability to communicate with all levels of the organization
Conflict resolution
Solution oriented
Proven ability to identify problems and recommend solutions
Excellent attention to detail
Strong evaluation, analysis and deduction skills
Advanced knowledge of Microsoft Office products
Great time management and prioritizing skills

Additional Information

What We Offer:

Paid time off and paid holidays
Opportunities for advancement
All job specific equipment and safety gear provided
401(k) retirement savings plan with a company match
Employee-owned company & discounted stock purchase options
Group Health Plan
Employee referral bonus program
Locations throughout US in major cities and desirable areas
Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
Scholarship Program for Children of Employees
Charitable matching gift program

*all listed benefits available to eligible employees

Company Overview

Invest in your future. Join one of the largest Employee Owned companies in the nation! Davey has a unique culture that focuses on the open exchanging of ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

Divisional Overview

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. As a service provider, our success depends upon our ability to attract and retain qualified personnel, regardless of their age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, military or veteran status, or other protected characteristics as established by federal, state or local law.

The Davey Tree Expert Company has U.S. and Canadian operations in more than 47 states and five provinces and provides a variety of tree care, grounds maintenance and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey has been employee-owned for 40 years and has more than 10,000 employees who provide Proven Solutions for a Growing World. For more information, visit www.davey.com

If you need any assistance at any time please contact us at 1-877-411-7601 or at Recruiting@davey.com.

Employment Type: Permanent
Job Type: Full Time
Travel Expectations: None

Davey is an Equal Opportunity and Affirmative Action Employer and considers all qualified employees and applicants for all positions regardless of their age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, military or veteran status, or other protected characteristics as established by federal, state, or local law. It is our mandate that all matters related to the terms and conditions of employment and all treatment on the job be free of discrimination. In addition, harassment based on any protected characteristic is strictly prohibited.

To preview Davey’s relevant EO/AA plan, please submit a written request to: The Davey Tree Expert Company, Attn: HR, 1500 N. Mantua Street, Kent, Ohio 44240.

Equal Employment Opportunity is The Law - English | Spanish
Equal Employment Opportunity is the Law Supplement - English | Spanish
Right to Work - English | Spanish
Pay Transparency Nondiscrimination Provision
E-Verify Participation

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland
Job Segment: Horticulture, Housekeeping, Business Manager, Agriculture, Hospitality, Management

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