Position Overview

The IT Billing Specialist is responsible for the processing, allocating, and reconciling costs related to cellular, communication, software, and cloud services. This role ensures accurate billing, cost analysis, and vendor invoice management to promote financial accountability and efficiency within the Information Technology (IT) Department. The role also assists with IT procurement processes to support overall operational effectiveness.

Position will pay $28-31 hourly based on skills and experience. 

Job Duties

● Review, analyze, and process all technology related bills and invoices for accuracy and ensure payment in a timely manner.
● Prepare appropriate chargebacks for service line departments and answer inquiries regarding charges to the business.
● Conduct research and compile reports for management.
● Research and provide responses to inquiries, ensuring satisfaction from management.
● Maintain strong relationships with carriers and vendors to stay informed about service updates and changes.  
● Provide recommendations for optimizing telecommunications and mobility plans.
● Prepare recommendations for corrections to telecommunications assets. 
● Process purchase orders, goods receipts, goods issues and invoices, credit memos, and Return Merchandise Authorizations (RMA) for inventory and capital expenditure items.
● Manage Material Numbers in SAP.
● Manage Tickets for IT related items for use by all other areas of the Company.
● Manage and resolve any billing discrepancies or disputes.
● Ensure all billing information is accurate and error-free.
● Review invoices, payments, and financial records to ensure completeness and compliance.
● Maintain organized and accessible billing records.
● Coordinate with Accounts Payable and Receivable Departments.
● Communicate with vendors to gather necessary billing information.
● Implement improvements to billing processes and systems.
● Maintain positive relationships with clients and vendors to enhance collaboration, trust, and long-term success.
● Regular and timely attendance. 
● Perform other related duties as assigned.
● Follow all company policies, procedures, and work rules.

Qualifications

• Required: High school diploma or equivalent. 
• Required: At least 3 years of experience in billing or a related administrative role.
• Required: Proficiency with accounting software and Microsoft Office, with a strong emphasis on Microsoft Excel.
• Required: Excellent problem-solving and analytical skills.
• Required: Attention to detail and accuracy.
• Required: Strong communication and interpersonal skills.
• Required: Ability to work independently and manage time effectively.
• Required: Ability to recognize and react appropriately to urgent situations.
• Preferred: Bachelor’s degree in Business Administration, Accounting, or a related field.

Additional Information

What We Offer [Benefits]:
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
• Group health plans* 
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan:  Opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program* 
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!

* All listed benefits available to eligible employees on Day 1.
** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union.

Divisional Overview