Vegetation Management Technology Production Support

Position Overview

POSITION LOCATION: Akron, OH *On Site Location* Anticipated to run 6 months to 1 year with potential to run long term 

Vegetation Management Technology Production Support will assist with all aspects of day to day usage of our utility clients work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of utilities internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia.

What you’ll get:

• A company repeatedly recognized as a top performer.

• An innovative and success driven work environment.

• Great teammates that will help support your professional growth.

• Managers who empower and genuinely care about each team members’ success.

• An excuse to be enthusiastic every day.

• Competitive wages & excellent benefits. Pay rates based on qualifications & experience.

• Opportunity to work for and become an employee-owner with the #1 100% employee owned service company in the country.

What you'll do:

• Provide a high level of exceptional customer service for end users.

• Maintain Mobile Asset Database which tracks personnel, issued equipment and accessories for iOS mobile devices. 

• Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices. 

• Maintain VPN and bluetooth functionality.

• Ensure compliance with company cybersecurity user & device requirements.

• Active directory user and licensing provisioning.

• Multifactor authentication support

• Create, respond, and resolve tickets representing VMS Support Desk.

• Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)

• Provide administrative assistance in handling data for VMS in database (~80-90% of duties)

• Identify enhancements and defects for VMS software enter into database. 

• Escalate tickets to appropriate department/vendor for resolution.

• Share results of daily application support in the form of lessons learned and global communications as identified. 

• Assist with software or hardware upgrades

• Work with staff and management to address any user non-compliance issues.

• Assist with onboarding, offboarding, and transfer of employees. 

• Issue computer hardware and accessories to users as needed

• Attend staff meetings as required.

What you'll need:

• Excellent customer service and communication skills. 

• Ability to multitask. 

• Superior problem-solving and technical computer skills to provide Support Desk ticket resolution. 

• Prior administrative assistance with support of data, databases, and Support Desk.

Who we are:

The Davey Resource Group, Inc. is an Equal Opportunity Employer that is passionate and relentless in our pursuit to help our utility clients deliver safe and reliable power to their customers and maintain national security. It’s all about technology and great people. Not the standard great person, but those who love being the best, being a part of building something, and those who want to create change, love what they do and the people they do it with. We are currently hiring an Office Coordinator to join our team. Candidates who have positive attitudes, excellent communication skills, critical attention to detail, thirst for knowledge and are team-players may apply. Military Veterans are also encouraged to apply.

Company Overview

DAVEY RESOURCE GROUP, a division of The Davey Tree Expert Company, is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States.

Additional Information:

At Davey, our values are our compass and core to everything we do. Davey Resource Group values itself on Safety, Integrity, Expertise, Leadership, Stewardship, and Perseverance. Pre-employment drug screen (marijuana included) and background check required.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

ACCOMODATIONS: If requested by an employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.