Position Overview

Pay scale $20.00/$24.00 hour depending on experience
Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culturethat focuses on the open exchange of ideas, community partnerships, a commitment to safety, and deliveringunrivaled client service while acting as industry leaders in horticultural and environmental services.
We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree careprofessionals.

Job Duties

Be the first point of contact and triage the needs of the clients and the offi ce.
Field current and prospective client calls.
Proposal production and contract initiation.
Process employee time sheets.
Maintain various databases and spreadsheets.
Order and maintain offi ce supplies.
Invoice, manage accounts receivable, and maintain fi les.

Responsibilities:
• Coordinate incoming calls professionally
• Aid in contract preparation, including data entry and drafting assistance
• Assist with employee onboarding and guide the use of the employee data management system
• Process and maintain employee timesheets
• Handle client setup, file service reports, and distribute invoices
• Support third-party billing systems and manage accounts receivable
• Participate in employee and professional development training
• Compile and maintain client, equipment, and business records
• Utilize office software effectively
• Manage and order office supplies
• Handle incoming and outgoing mail
• Collect data for the Production Report (PSR)
• Provide direct assistance to the manager

Qualifications

Minimum two-years of experience in offi ce processes and offi ce administration procedures
Outstanding telephone and communication skills
Profi cient in Microsoft Outlook, Word, and Excel
Ability to meet deadlines, attention to detail and accuracy
Expert organizational skills and ability to multi-task
Preferred: prior working experience with CRM and SAP systems

Additional Information

What We Offer [Benefits]:
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
• Group health plans* 
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan:  Opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program* 
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!

* All listed benefits available to eligible employees on Day 1.
** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union.