Position Overview

Salary is depending on experience.

The Operations Administrator is responsible for high-level administrative and operational support to leadership and functional teams, ensuring efficient coordination and execution of projects, processes, and initiatives. The role manages agreements and workflows while maintaining a professional client experience; oversees internal systems, documentation, and reporting tools; and develops and implements recommendations for continuous improvement through audits and workflow analyses.

Job Duties

● Provide administrative and operational support to senior leadership and functional teams.
● Manage and maintain agreements, contracts, or work orders, follow up with administrative requirements, and provide a positive and professional experience to clients throughout key touch points.
● Manage and develop initiatives across teams or departments to ensure consistent execution and timely delivery.
● Use discretion to develop, manage, communicate, and implement templates, standard operating procedures, and reporting mechanisms.
● Manage, maintain, and improve internal systems, tools, accounts, and processes for communication, task tracking, and documentation.
● Manage documentation, reports, and records.
● Track and monitor metrics, dashboards, and key performance indicators (KPIs).
● Conduct audits, workflow analyses, and implement process improvements.
● Plan, schedule, and track internal projects or programs.
● Attend conferences, events, and shows.
● Serve as a liaison between business units, teams, or support departments to resolve bottlenecks, investigate problems, and improve coordination.
● Support or provide internal communications and knowledge-sharing efforts.
● Support or conduct onboarding and provide internal training related to operational procedures.
● Provide high-level administrative support that promotes a professional, solutions-focused office environment.
● Regular and timely attendance.
● Perform other related duties as assigned.
● Follow all company policies, procedures, and work rules.

Qualifications

● Required: High school diploma or equivalent.
● Required: Valid driver’s license.
● Required: At least three years in an administrative, project coordination, or operations support role, providing professional support to internal teams and external contacts.
● Required: Proficiency in Microsoft Office, CRM systems, and other software programs necessary to complete job duties.
● Required: Experience designing or improving workflows and standard operating procedures.
● Required: Experience supporting sales, marketing, or business development teams.
● Preferred: Experience coordinating logistics or representing a company at trade shows, conferences, or industry events.
● In some cases, the government clients Davey Tree Expert Company contracts with conduct their own background check.  Results of this background check may affect the potential for hire.

Additional Information

What We Offer [Benefits]:
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
• Group health plans* 
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan:  Opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program* 
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!

* All listed benefits available to eligible employees on Day 1.
** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union.